Why Role-playing Doesn't Work for Customer Service Training — Jeff
Descrição
Note: This post was originally posted on the Salesforce Blog. Here are two things you can count on when scheduling customer service training. Employees will be worried that the training includes role-playing. Managers will be worried that the training doesn’t include role-playing.&a
Jeff Toister
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not
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