WFM em um mundo Omni-Channel
Descrição
Tradução de matéria escrita por Magnus Geverts, Chief Business Development Officer na Teleopti Durante uma viagem de trem de 30 minutos para o aeroporto esta manhã, eu usei o telefone, e-mail, SMS, Facebook e chat para a interação com parentes e clientes. Trinta minutos; cinco canais diferentes! A n
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ContactBabel: The Inner Circle Guide to Omnichannel Workforce
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Omnichannel Contact Center: How & Why Businesses Use It
What Is an Omnichannel Contact Center? A Guide for Small Businesses
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Workforce Management Omnichannel Marketing Business Strategy Cpb
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Infographic: Five steps for an effective omnichannel strategy
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Press Release Archives - Page 8 of 41 - Media Center
Best Practices for Modern Workforce Management in Today's
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UJET Workforce Management (WFM)
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Workforce Management Omnichannel Marketing Business Strategy Cpb
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Omnichannel Contact Center Omnichannel Customer Service
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Omnichannel Contact Center: What It Is & Top Providers
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WFM in an omni-channel world
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Multichannel contact Center vs. Omni Channel contact Center
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Essential Workforce Management Capabilities [Whitepaper] - Ameyo
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How WFM Tools Create Success for Omnichannel Contact Centers
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