Merely policy clients? citizen agency during street-level policy implementation and public service delivery
Descrição
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Administrative Sciences, Free Full-Text
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The polity of implementation: Organizational and institutional arrangements in policy implementation - Sager - 2022 - Governance - Wiley Online Library
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Citizen engagement in public services in low‐ and middle‐income countries: A mixed‐methods systematic review of participation, inclusion, transparency and accountability (PITA) initiatives - Waddington - 2019 - Campbell Systematic Reviews - Wiley
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HIGH-RISK SERIES Efforts Made to Achieve Progress Need to Be Maintained and Expanded to Fully Address All Areas
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Public Service and Service Delivery
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PDF) Street-level Bureaucrats and Policy Entrepreneurship: When Implementers Challenge Policy Design
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Digital transformation of citizens' evaluations of public service delivery: evidence from China
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Street-level bureaucracy - Wikipedia
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Implementing a citizen-centric approach to delivering government services
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Sample Privacy Policy Template: Free Website Example - Termly
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The Lancet Global Health Commission on financing primary health care: putting people at the centre - The Lancet Global Health
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PDF) Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
4 Foundational Steps to Improving Service Delivery in Government - Comm100
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