Merely policy clients? citizen agency during street-level policy implementation and public service delivery
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Administrative Sciences, Free Full-Text
The polity of implementation: Organizational and institutional arrangements in policy implementation - Sager - 2022 - Governance - Wiley Online Library
Citizen engagement in public services in low‐ and middle‐income countries: A mixed‐methods systematic review of participation, inclusion, transparency and accountability (PITA) initiatives - Waddington - 2019 - Campbell Systematic Reviews - Wiley
HIGH-RISK SERIES Efforts Made to Achieve Progress Need to Be Maintained and Expanded to Fully Address All Areas
Public Service and Service Delivery
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